Opening Hours
Surgery Times
01787 277523 - Monday - Friday (see also 'When we are Closed' below) |
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Opening Times |
08:00 – 18:30 |
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Surgery Times |
09:00 – 12:00 & 15:30 – 18:00 |
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Reception Telephone Lines |
08:30 – 13:00 & 14:00 – 18:30 |
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Appointments - Option 1 |
08:30 – 13:00 & 14:00 – 18:30 |
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Prescriptions - Option 2 |
10:00 – 13:00 |
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Secretarial - Option 3 |
14:00 – 16:00 |
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Test Results - Option 4 |
16:00 – 18:30 |
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Reports – Option 5 |
14:00 – 16:00 |
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General Enquiries – Option 6 |
08:30 – 13:00 & 14:00 – 18:30 |
Enhanced Access
Enhanced access appointments are available Wednesday 6:30am to 8pm in Glemsford and 9am to 5pm in Bury St Edmunds on Saturday's.
These appointments can be booked by our reception team and are face to face appointments.
Please note the times and days of the above surgeries may vary.
GP+ Appointments
Suffolk GP+ is for people who urgently need a doctor’s appointment or are unable to see their GP during normal GP hours.
Appointments can be made via reception during our usual opening hours. Please note that patients cannot refer themselves to this service.
The service is staffed by local Suffolk GPs and Nurse Practitioners in Bury St Edmunds, Haverhill, Ipswich, Felixstowe, Stowmarket, Leiston and Wickham Market and is an NHS service delivered by the Suffolk GP Federation.
You will be given a booked appointment and will be seen by a suitable local GP or nurse who will have access to your medical records (once consent is given).
When We Are Closed
At night and weekends call 111 who will put your call through to the out-of-hours provider for Suffolk. If you call the normal surgery number you will be automatically redirected.
Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.
In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.
Click here for further advice about handling emergency situations.
Integrated Care Board (ICB) Training Events
The Guildhall Surgery will be closed on the following days & times in 2024:-
- 12:30pm Wednesday 07 February until 8am Thursday 08 February 2024
- 12:30pm Wednesday 24 April until 8am Thursday 25 April 2024
- 12:30pm Wednesday 10 July until 8am Thursday 11 July 2024
- 12:30pm Wednesday 18 September until 8am Thursday 19 September 2024
- 12:30pm Thursday 21 November until 8am Friday 22 November 2024
If you need advice for any minor ailments, please see your local Pharmacist.
If you require urgent medical attention, please contact 111.
If you have a life threatening medical emergency please call 999 immediately.
NHS 111 Online
111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally.
Your needs will be assessed and you will be given advice about whether you need:
- Treat yourself at home
- Go to a Primary Care Centre
If you need face to face medical attention you may be asked to attend a Primary Care Centre.
Click here to access NHS 111 online or call 111 to speak to a staff member.
Integrated Care Board (ICB) Training Events
The Guildhall Surgery will be closed on the following days & times in 2024:-
- 12:30pm Wednesday 07 February until 8am Thursday 08 February 2024
- 12:30pm Wednesday 24 April until 8am Thursday 25 April 2024
- 12:30pm Wednesday 10 July until 8am Thursday 11 July 2024
- 12:30pm Wednesday 18 September until 8am Thursday 19 September 2024
- 12:30pm Thursday 21 November until 8am Friday 22 November 2024
If you need advice for any minor ailments, please see your local Pharmacist.
If you require urgent medical attention, please contact 111.
If you have a life threatening medical emergency please call 999 immediately.
We apologise for any inconvenience this may cause and thank you for your patience.