To make an appointment please telephone 01787 277523, call in at reception, create an eConsult, or use SystmOnline. We try to keep to the appointment times given but on occasions emergency calls can prevent this.

We offer a variety of appointments from up to 2 months in advance to on the day. The latter are intended for urgent problems.

If you think you might need an extended appointment, for example to discuss a problem of an emotional or personal nature, please mention this when booking.

If you need to talk to a clinician but feel you do not need to see them in person, we can offer a telephone appointment.  Please call in the usual way or create an eConsult. If the person you wish to speak to is not available, our staff will pass on your message but will require some indication of the nature of the problem. 

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly.

Enhanced access appointments are available Wednesday 6:30pm to 8pm in Glemsford and 9am to 5pm in Bury St Edmunds on Saturday's. 

These appointments can be booked by our reception team and are face to face appointments.

Please note the times and days of the above surgeries may vary.

GP+ Appointments   

Suffolk GP+ is for people who urgently need a doctor’s appointment or are unable to see their GP during normal GP hours.

Appointments can be made via Reception during our usual opening hours. Please note that patients cannot refer themselves to this service.

The service is staffed by local Suffolk GPs and Nurse Practitioners in Bury St Edmunds, Haverhill, Ipswich, Felixstowe, Stowmarket, Leiston and Wickham Market and is an NHS service delivered by the Suffolk GP Federation.

You will be given a booked appointment and will be seen by a suitable local GP or nurse who will have access to your medical records (once consent is given).

Whilst we encourage our patients to come to the surgery where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, please call the practice before 11am.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

If you cannot attend an appointment for any reason please inform us as soon as possible by telephoning the practice (Option 1 - Appointments → Option 1 - Cancel an Appointment) in order for us to allocate the slot to someone else. 

We have a texting service which allows you to receive confirmation and reminders about your appointments.  Consent for this is given via the New Patient Registration form.  Please speak to reception to update this consent if you did not enable the service when first registering with the Practice. 

Please aways remember to update your contact details with us when you change address, telephone numbers and email address.