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Important Patient Notice



From 1pm until 6.30pm on Thursday 21st June 2018, this practice will be closed for important clinical education and training purposes:


Emergency cover will be provided by Care UK Out of Hours Service who will be responsible for:


  • Telephone triage
  • Face-to-face appointments at base TBC in Bury St Edmunds or Haverhill Health Centre
  • Home visits


Repeat prescription requests will not be dealt with during these times so please ensure sufficient notice is given to enable your practice to provide these for you prior to practice closure dates.


You can contact Care UK by telephone by calling: 111

Reception will be open however there will not be any clinicians on site during these times

Repeat Prescriptions

pill_bottleRequests for repeat prescriptions may be made in the following ways:

  • In person – using the repeat prescription form attached to your previous prescription, put a tick against the medication you require and leave it in the drop box in the outer lobby
  • By post - Please address all repeat prescription requests to the 'Prescription Team'
  • Online – via the link at the top of this page.  Please ask at reception if you wish to be able to order you repeat prescription online.


Electronic Prescription Service (EPS)

From the 25th January 2017 we went live with EPS

If you collect your repeat prescription from the Surgery you will not have to visit us to collect this. Instead we can send the prescription electronically to a nominated pharmacy of your choice.

for more information about this service please ask a member of the surgery reception team or your local pharmacist. 

Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

symbol error 3Please allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account.

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